Stakeholder Engagement & Double Materiality Assessment

Engaging with Our Stakeholders

We prioritise regular and meaningful communication with our key stakeholders to understand their perspectives and expectations on sustainability. By leveraging diverse communication channels, we foster collaboration and align our sustainability initiatives with the priorities of our stakeholders. The table below summarises our engagement modes for key stakeholder groups, including colleagues, customers, suppliers, industry associations, non-governmental organisations, and industry experts.

Chinachem Group Sustainability Conference
Stakeholder engagement exercises
Training sessions
Mall events and promotions
Organisational memberships
Community Service and Volunteering Activities
Company Recreational Activities and Events
Government Campaign Signatories
Collaboration with local university for training and research projects
Media gatherings
Corporate donations

Activities & Events

Townhall meetings
Leadership presentations
Committee and Working Group meetings
Consultative groups
Project partnerships

Forums & Meetings

Employee surveys
Customer satisfaction surveys
Property owner satisfaction surveys
Property services satisfaction surveys

Surveys

Chinachem Sustainable Finance Framework
Sustainability Report
Press releases
Intranet and Viva Engage
Company website and owned social media
e-Learning platforms
Life+ Magazine
Environmental message cards
Face-to-face engagements
Loyalty membership programme
Mobile Applications

Publications & Communication Channels

Assessing Materiality

In 2024, CCG deployed a double materiality assessment approach to evaluate the impact and financial materiality of key ESG topics. Stakeholder-driven insights enabled us to prioritise the management of material ESG issues, guiding strategic decision-making. During the Reporting Period, we reviewed and confirmed that the results of the materiality assessment remain relevant, reflecting sustainability and climate-related risks and opportunities based on the Group’s development, industry trends, stakeholder expectations, and sustainability trends. Through stringent review of assessment results, we reshaped the strategic focus of our ESG Sub-Committees for FY25/26. In response to the expectations of our stakeholders and the material topics identified, we have established specific KPIs and targets to steer our long-term sustainability roadmap.

We have reviewed these strategic topics and validated their relevance in terms of both impact and financial materiality for the Group. The Group analysed both quantitative and qualitative findings from the surveys, interviews and focus group sessions to derive our assessment result.

This assessment has taken into consideration the interdependence between financial materiality and impact materiality dimensions:

Financial Materiality (Inward Impact)	Related to financial risks and opportunities for CCG	Engaged key external stakeholders, including banks, financial institutions, and rating agencies, along with internal stakeholders, including senior management and finance teams. Stakeholders were selected based on financial expertise, industry experience, and influence on financial decision-making.
Impact Materiality (Outward Impact)	Related to actual or potential positive or negative impact on people or the environment for CCG	Engaged a broad range of internal and external stakeholders. Stakeholders were selected based on relevant ESG knowledge and expertise. They have high level involvement in CCG with strong representation.

Financial Materiality (Inward Impact)

Related to financial risks and opportunities for CCG

Engaged key external stakeholders, including banks, financial institutions, and rating agencies, along with internal stakeholders, including senior management and finance teams. Stakeholders were selected based on financial expertise, industry experience, and influence on financial decision-making.

Impact Materiality (Outward Impact)

Related to actual or potential positive or negative impact on people or the environment for CCG

Engaged a broad range of internal and external stakeholders. Stakeholders were selected based on relevant ESG knowledge and expertise. They have high level involvement in CCG with strong representation.

Materiality Assessment:

Identify 19 ESG issues, benchmarking against industry peers and aligning with disclosure standards

Capture stakeholders’ insights & opinion through:

Online surveys
Two focus group discussion and interview sessions with internal stakeholders

Double Materiality Matrix

The assessment result was aligned and linked with material impacts, risks, and opportunites (“IROs”):

Opportunities to reduce operating costs due to the reduction in energy consumption
Build up reputation regarding the compliance with energy efficiency standards and efforts made in low-carbon economy transition
Attract environmentally conscious tenants
Minimise our environmental impact and conserve resources

Management of IROs

Establish our CCG 3050+ plan, with a dedicated Working Group to drive environmental management initiatives for CCG
Commit to reducing operational carbon intensity in Scope 1 and 2 by 51.8% by 2030
Explore and adopt innovation and renewable energy solutions across our new and existing projects
Plan a range of decarbonisation projects, such as replacement of chillers, heat pumps and other critical infrastructure upgrades, to enhance efficiency of our building portfolio

Reference Section

Accelerating Our Green Transformation

Energy Use & Conservation

Increase customer retention
Advance the development of green tenancy to promote green practices and initiatives
Deliver quality products and services by addressing stakeholders’ needs and concerns

Management of IROs

Launch a loyalty programme of CCG hearts and a mobile application of “My Places by Chinachem Group”
Conduct regular tenant and customer engagement
Implement rigorous quality assurance protocols to maintain excellence in our products and services

Reference Section

Promoting Sustainability to Our Stakeholders through Collaboration Ensuring Customer & Tenant Satisfaction through Service Excellence

Tenant & Customer Engagement

Pursuit of green building certifications presents opportunities for property value appreciation and market appeal for increasing return on investment
Mitigate compliance risks and save regulatory cost
Minimise environmental footprint and save operating cost through deploying sustainable building features and technologies
Improve wellbeing of our residents

Management of IROs

Adopt sustainable designs and systems in our new and major A&A projects, including passive building designs, natural ventilation, BIM, MiC, smart IoT systems, and MiMEP
Set commitment to green building as driven by Sustainable Design and Procurement Manual
Commit to achieving at least the 2nd-highest rating of sustainability certification for all newly development projects

Reference Section

Demonstrating Green Building Leadership

Sustainable Buildings

Prepare for stricter regulations on waste management
Safeguard public health and promote a cleaner environment through waste reduction

Management of IROs

Introduce waste management protocol and solutions for our business segments
Implement joint waste management initiatives in collaboration with tenants

Reference Section

Accelerating Our Green Transformation

Waste Management

Promote sustainable growth for both the Group and the stakeholders it serves
Reduce potential economic loss from identified risks
Improve financial impact and increase long-term profitability by identifying opportunities

Management of IROs

Secure the highest corporate governance standard
Set up dedicated ESG governance structure to oversee sustainability matters for strategic decision-making
Identify, assess, and mitigate a wide range of sustainability- and climate-related risks and opportunities

Reference Section

Building Our High Standards of ESG Governance

Corporate Governance

Following the review and endorsement by the Board and senior management, the priority material topics and IROs have been integrated into our strategic planning and decision-making processes. The results from stakeholder engagement and the double materiality assessment serve as a foundation for identifying action items and KPIs in FY2024/25, ensuring that we align with stakeholder expectations and sustainability goals.

The annual Chinachem Group Sustainability Conference serves as our flagship stakeholder engagement programme, bringing together local and international thought leaders in a forum where ideas are shared, solutions explored, and meaningful change is driven for pressing and emerging sustainability issues.

Case Study

Chinachem Group Sustainability Conference 2024

The Chinachem Group Sustainability Conference 2024, co-organised by BEC and HKGBC, adopted the theme, “Integrating Sustainability Solutions Towards a Resilient Future”. Showcasing our unwavering commitment to supporting Hong Kong and the industry in pursuing a sustainability journey, the CCG Sustainability Conference attracted over 5,000 participants, contributing to a sustainable future for Hong Kong.

The conference brought together 12 advisory panel members and 52 guest speakers to lead 13 thought-provoking sessions. These sessions explored interconnected solutions across three pivotal topics: climate change, sustainable financing, and impact investment. Additionally, CCG organised guided tours of its flagship CSR project, Nina Park, providing practical insights into how CCG integrates sustainability, particularly green building and biodiversity considerations, into its properties.

Drawing on the insights gained from the conference, CCG, BEC and HKGBC initiated joint submissions to the Council for Carbon Neutrality and Sustainable Development (“CCNSD”). The submissions proposed actionable recommendations for the CCNSD’s strategic planning and policy development, emphasising the significance of innovation, the evolving role of sustainable finance, and the multifaceted strategies for climate resilience, fostering interdisciplinary collaboration among stakeholders. The recommendations focused on two key areas:

Climate Change

Recommendations centred on enhancing climate resilience through:

Developing integrated action plans to expand the scope of the Climate Action Plan 2050
Centralising climate data to improve decision-making
Prioritising investments in research, development, and innovation
Integrating climate change considerations into public health planning
Fostering strategic partnerships and community engagement

Sustainable Financing & Impact Investment

Recommendations aimed to strengthen sustainable financing and impact investment by:

Enhancing sectoral support and guidance for financial institutions
Expanding the Hong Kong taxonomy to channel funds to priority sustainability sectors
Prioritising sustainable urban planning and channeling sustainable finance to build climate resilience
Promoting public-private partnerships and strategic collaborations
Improving accessibility to impact investment and focusing on raising public awareness