Terms and Conditions

1. General Terms & Conditions   

These Terms and Conditions (hereinafter called "T&C") govern the CCG Hearts (“the Programme”) operated by CCG CRM Company Limited (hereinafter called "CCG CRM") and our relationship with members of the Programme (hereinafter called "Members" or "You"). CCG CRM Company Limited is a part of "Chinachem Group" (hereinafter called “CCG”), "Chinachem", "CCG" "we", "us" or "our" mean each of and collectively, Chime Corporation Limited and its holding companies, subsidiaries, affiliates and associated companies.  

Membership of the Programme is subject to these T&C, which are the only conditions that apply to the Programme. CCG reserves the right to amend or modify these T&C at its discretion at any time without prior written notice to Members. By using the CCG Hearts App or presenting your CCG Hearts membership identity to redeem benefits and services associated with the Programme, you agree that:   

1.1 These terms and conditions and the relationship between CCG Hearts members and CCG are governed by, and shall be construed in accordance with, the laws of Hong Kong SAR.   

1.2 Members must not disclose their membership account information (e.g. member login and password) to any unauthorized parties. CCG CRM and/or CCGcannot be held liable for the consequences of any unauthorized disclosure of the membership account information by members or unauthorized use of the information, including but not limited to unauthorized reward redemption.   

1.3 The CCG Hearts membership, Points (i.e. currency of the loyalty programme), discounts, benefits, privileges, redeemed products and Vouchers are non-transferable, non-cashable and cannot be combined with that of other members.   

1.4 The member’s benefits cannot be used in conjunction with other promotions unless otherwise specified.   

1.5 The Points are required to be audited and verified by CCG CRM. Compensation of omitted Points is subject to the discretion of CCG CRM.   

1.6 All information collected from CCG Hearts will be used by CCG CRM and/or CCG  for the operation and maintenance of the Programme and marketing and analytic purpose  only. If you do not wish CCG CRM or CCG to use your personal data for use in direct marketing as described, you may exercise your opt-out right by notifying us at any time without charge, via email at crm@ccghearts.com. Please review the full version of Privacy Policy.   

1.7 To maintain the accuracy of the Data, as well as preventing unauthorised access and ensuring the correct use of the Data, we have carried out appropriate measures to safeguard and secure the Data we collect. We use an industry standard for encryption over the Internet known as Secure Socket Layer (SSL) protocol, to protect the Data. We install a firewall on our websites to protect the Data against unauthorized or accidental access. However, complete confidentiality and security is not possible over the Internet, and data privacy cannot be absolutely assured in your communications with us. You acknowledge and accept the risk of unauthorised or accidental access of the Data. This may result in, among others, you receiving unsolicited messages from other parties. We are not responsible in any manner for direct, indirect, special or consequential damages that you may incur or suffer caused by or arising from your communications with us.   

1.8 Interpretations of all terms and conditions of the Programme shall be at the sole discretion of CCG  CRM.   

1.9 CCG CRM has the rights to terminate the Programme or change, add or delete any of the programme mechanism, rules, terms & conditions, benefits & privileges, awards and award levels pertaining to the Programme, in whole or in part, at any time, at its sole discretion, with or without prior notice, even though changes may affect the value of the Points, awards, earning ability and members’ benefits that have already been accumulated.   

1.10 In the case of any inconsistency between the Chinese and English versions, the English shall prevail.





2. Biometric Login   

Login to the App   

2.1 The “Biometric Authentication” function is currently available on Designated Device: (1) Apple iPhone operating on iOS version 14. or above and (2) Android mobile device operating on Android OS version 8.1. or above.  

Authentication using fingerprint is available on: (1) Apple iPhone 5s or later models with Touch ID function and operating on iOS 14 or above and (2) Android mobile device operating on Android OS version 8.1 or above with compatible fingerprint sensor and recognized Trusted Execution Environment (TEE) enabled.  

Authentication using facial map (which is facial recognition) is available on Apple iPhone X or later models with Face ID function and operating on iOS 14 or above.  

2.2 Use of the “Biometric Authentication” function to login to CCG Hearts App (“the App”)  is subject to these Terms and Conditions. By registering and activating the “Biometric Authentication” function in the App with your mobile phone or mobile device, you will be regarded as having accepted and will be bounded by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not register and activate the “Biometric Authentication” function in the App with any Designated Device.  

2.3 When you use “Biometric Authentication” function to login to the App, you are using the fingerprint and facial map (as applicable) that is stored on your Designated Device to authenticate your identity, instead of account password. The App will access the biometric identity sensor in your Designated Device to perform the authentication using the information on that sensor. CCG Hearts will not collect and store your biometric credentials in any event.  

2.4 You should ensure that you only store your own biometric credentials on your Designated Device and use your own biometric credentials to login to the App and redeem rewards. Notwithstanding this clause, if you store any other person’s biometric credentials on your Designated Device, you will be taken to have permitted that other person to use his/her biometric credentials to access your member account, including but not limited to redeeming your rewards and obtaining your points.  

2.5 You should not use facial map for authentication if you have an identical twin sibling or if your facial features are developing or are expected to change.  

2.6 The “Biometric Authentication” function and the biometric identity sensor are built into the mobile phone or module on members’ permitted mobile device and provided and operated by third party service providers. CCG CRM does not operate nor control the “Biometric Authentication” function and biometric identity sensor. CCG CRM is not responsible for any issues arising from, including but not limited to the related technology and their performance. Please contact your mobile phone or mobile device service provider if you have any queries, opinions and complaints.  

2.7 CCG CRM reserves the right to modify, suspend or terminate the use of the “Biometric Authentication” function in mobile phone or mobile device to login to the App and redeem rewards, and the right to modify these Terms and Conditions from time to time without prior notice. In case of disputes,  CCG CRM on is final.  

2.8 Apple, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.  

2.9 Android™ is a trademark of Google LLC.  


3. Membership Application and Terminations   

3.1 Customers must first register as CCG Hearts membership through CCG Hearts App (“the App”) or registration page: https://www.chinachemgroup.com/ccg-hearts by entering the required information and an SMS authentication code.  

3.2 The App only supports iOS 14 or above, and Android 8.1 or above.  

3.3 The registered member name must be the same as the one stated on the related electronic payment receipts.  

3.4 Members must be at least 14 years old. For customers who are aged between 14-17, they should obtain consent from their parent or guardian before applying for CCG Hearts membership. They need to fill in parent or guardian name and phone number, and their parent or guardian will receive an SMS authentication code. Both the member and the parent or guardian should pass through the authentication.   

3.5 Members (and their parent or guardian, if applicable) must register a correct and valid mobile number to receive an SMS authentication code. Members must be the legitimate owner of the registered mobile number (Note: the SMS authentication code will only be sent to the member's registered mobile number, i.e. if the member has turned on SMS Divert service, the SMS authentication code will still be only sent to the registered mobile number, but not the other mobile number that the member has diverted to). An email will be sent to the new member after successful registration for their records.  

3.6 Members must register an functionable email address.  

3.7 No duplicated phone or email is allowed for multi-registration.  CCG CRM reserves the right to, without any prior notice, immediately (i) suspend or terminate such membership; (ii) forfeit all the points, privileges and benefits; and (iii) disqualify the member’s rights of further reward redemption.  

3.8 If members have changed their mobile number, members must inform Customer Service immediately to change the profile information. p.   

3.9 CCG CRM reserve the sole right to determine a person's eligibility for membership without prior notice.  

3.10 After successful registration, if members require changing their name, birthday month or other personal information, they must email : crm@ccghearts.com   with the respective supporting documents to update such personal information.  

3.11 To enjoy certain member benefits (e.g., birthday offer), CCG CRM and corresponding operation teams shall have the right to request members to present a valid identification document in order to verify the member data shown on the members' mobile phone.  

3.12 Members can choose to delete their account by emailing to crm@ccghearts.com ; the account deletion request will be processed within 40 days. 

4. Tier   

4.1 There are 4 programme tiers available.  

i. Supporter  
ii. Engaged   
iii. Passionate  
iV. Changemaker  

4.2 All memberships’ tiers are valid for 12 months unless specified upon registration.   

4.3 Upgrade  

Members will be upgraded to the next tier if they fulfill the below requirement during the valid membership year of 12 months:  

4.3.1 Engaged  

i. Spends HK$1,000 in the same day; or  
ii. Spends HK$3,000 in 6 months  


4.3.2 Passionate  

i. Spends HK$30,000 plus any  
ii. Accumulates 8,000 Quest points plus any spending during the membership year  


4.3.3 Changemaker  

i. Spends HK$200,000 plus any 1 Quest record during the membership year; or  
ii. Accumulates 24,000 Quest points plus any spending during the membership year  


4.4 Maintain memberships 

Members will be retained at the same tier if they fulfill the tier requirement within 12 months.   


4.4.1 Supporter 

Supporter opens to the public. Members can retain as supporter without specific requirement.   


4.4.2 Engaged   

Engaged member can maintain the membership tier by completing any of the below requirements:  

i. Spends HK$1,000 in the same day; or  
ii. Spends HK$3,000 in 6 months  

 
4.4.3 Passionate 

Passionate member can maintain the membership tier by completing any of the below requirements, (i); (ii) or (iii) 

i. Maintain via Employee Earning Actions: Complete 5 different employee earning Actions (Applicable to employee membership only); or   
ii. Maintain via Spending: Spends HK$30,000 plus any 1 Quest record during the membership year; or 
iii. Maintain via Quest: Accumulate 8,000 Quest points plus any spending during the membership year  


4.4.4 Changemaker 

Changemaker member can maintain the membership tier by completing any of the below requirements,(i) or (ii)  

i. Maintain via Spending: Spends HK$200,000 plus any 1 Quest record during the membership year  
ii. Maintain via Quest: Accumulate 24,000 Quest points plus any spending during the membership year 

 
4.4.5 Downgrade 

If member cannot fulfill the membership tier requirement during the specific membership years, they will be moved to the next lower tier unless specific. 

5. Employee memberships & earning actions  

5.1 We encourage Chinachem Group employees to join CCG Hearts membership, but the join of employee membership is optional.  

5.2 All employees from Chinachem Agencies Limited (“CCA” and its holding companies, subsidiaries, affiliates, and associated companies (“Eligible Staff”, are eligible fora special membership tier – Engaged, if they have participated in the said programme.   

5.3 All eligible employees will receive a designated link and QR Code for special registrations. If those eligible employees are existing CCG Hearts members, they can fill in a promo code, which is “EL + 8-digit Employee number”, for account linking and receiving the “Engaged” membership tier.   

5.4 Employee memberships will be cancelled within 3 working days once the staff leaves CCG, counting from the last day of their employment.  

5.5 Employee membership can be upgraded via an exclusive upgrade path, by completing Point-earning tasks. To maintain the upgraded membership, employees should fulfill point-earning task requirement within the valid membership year.  

5.6 Point-earning tasks: Employees need to complete a minimum of 5 tasks to upgrade from “Engaged” to “Passionate”. To maintain the tier of Passionate, they need to perform the same criterion during the membership year.   


5.6.1 Activate Employee Membership  

5.6.1.1 Staff can activate their employee membership either by using the designated link in the email for membership registration, or by typing in “EL + 8-digit Employee number” number at promo code appeared in the registration page.  

5.6.1.2 The membership record will be reflected and updated in real-time.    


5.6.2 Receiving Appreciation from customers  

5.6.2.1 Customer, business partners can join the CCG Hearts App, and use “Give Appreciations” function to express their appreciation to the staff.   

5.6.2.2 Each employee can earn 500 points upon receiving appreciation.  

5.6.2.3 Each employee can earn 500 points up to 3 times within 1 membership year (12-month upon employee membership joined .   

5.6.2.4 The record will be reflected and updated to members account within 1 month.  

 
5.6.3 Receiving Appreciations from colleagues  

5.6.3.1 CCG Staff (or staff of its holding companies, subsidiaries, affiliates, and associated companies can join the CCG Hearts App, and use “Give Appreciations” function to express their appreciation to other colleagues.   

5.6.3.2 Each employee can earn 500 points upon receiving appreciation.  

5.6.3.3 Each employee can earn 500 points up to 3 times within 1 membership year (12-month upon employee membership joined .   

5.6.3.4 The record will be reflected and updated to members account within 1 month.  


5.6.4 Submit e-suggestions   

5.6.4.1 CCG Staff (or staff of its holding companies, subsidiaries, affiliates, and associated companies can submit ideas to the company.   

5.6.4.2 Upon submission to e-suggestion, employee can earn 500 points.  

5.6.4.3 Each employee can earn 500 points up to 3 times within 1 membership year (12-month upon employee membership joined .   

5.6.4.4 The record will be reflected and updated to members account within 1 month.  


5.6.5 Implemented e-suggestions  

5.6.5.1 CCG Staff (or staff of its holding companies, subsidiaries, affiliates, and associated companies can submit ideas to the company, and some of them may be implemented by the company.  

5.6.5.2 Upon successful implementation of the idea, the employee can earn 500 points.  

5.6.5.3 Each employee can earn 500 points up to 3 times within 1 membership year (12-month upon employee membership joined .   

5.6.5.4 The idea of successful implementation is based on a first-come-first served basis. If more than 1 employee submits the same idea, only the employee who submitted first and being recorded in CRM system will be entitled for 500 points.  

5.6.5.5 The record will be reflected and updated to members account within 1 month.  


5.6.6 Be a buddy   

5.6.6.1 Chinachem Agencies Limited Staff (or staff of its holding companies, subsidiaries, affiliates, and associated companies can be volunteered or nominated as a buddy to a new staff.   

5.6.6.2 An eligible Buddy should fulfill certain roles and responsibility which informed by HR.  

5.6.6.3 The Buddy record will be confirmed and approved by HR.  

5.6.6.4 Each employee can earn 5,000 points on each eligible participation as a Buddy.  

5.6.6.5 Each employee can earn 5,000 points up to 2 times within 1 membership year (12-month upon employee membership joined .  

5.6.6.6 The record will be reflected and updated to members account within 3 months.  

 
5.6.7 Participating in Quests  

5.6.7.1 Each employee participate in Quests by CCG Hearts Quest can earn 200 points  

5.6.7.2 Each employee can earn 200 points up to 5 times within 1 membership year (12-month upon employee membership joined .  

5.6.7.3 The record will be reflected and updated to members account within 1 week.  


5.6.8 Hosting Lunch & Learn Sessions   

5.6.8.1 Chinachem Agencies Limited Staff (or staff of its holding companies, subsidiaries, affiliates, and associated companies may be invited to host a Lunch & Learn Session.  

5.6.8.2 Once the employee member has hosted the Lunch & Learn Sessions, they can earn 5,000 points.   

5.6.8.3 The Lunch & Learn Sessions record will be confirmed and approved by HR.  

5.6.8.4 Each employee can earn 5,000 points up to 2 times within 1 membership year (12-month upon employee membership joined .  

5.6.8.5 The record will be reflected and updated to members account within 3 months.  


5.6.9 Others  

5.6.9.1 If an employee left the company, the employee membership will be deactivated within 3 days. All employee action-related points which have not been reflected in the members' account will be forfeited.  

5.6.9.2 All employees should activate the employee membership and start points earning from employee exclusive actions. If you bind your employee membership after your activity start date, the corresponding points may not be able to credit back to you.   
6. Point-Earning  

6.1 Members are entitled to earn points at the following venues :  

6.1.1 Nina Hotels  

i. Nina Hotel Tsuen Wan West  
Address: 8 Yeung Uk Road, Tsuen Wan, Hong Kong  
Phone: +852 2280 2898  


ii. Nina Hotel Island South  
Address: 55 Wong Chuk Hang Road, Aberdeen, Hong Kong 
Phone: +852 3968 8888 


iii. Nina Hotel Causeway Bay  
Address: 18 King's Road, Causeway Bay, Hong Kong  
Phone: +852 3553 2898 

 
iv. Nina Hotel Kowloon East 
Address: 38 Chong Yip Street, Kwun Tong, Hong Kong  
Phone: +852 3968 8666 

 
v. Lodgewood Mong Kok  
Address: 1131 Canton Road, Mong Kok, Hong Kong  
Phone: +852 3968 7777 

 
vi. Lodgewood Wan Chai  
Address: 28 Tai Wo Street, Wan Chai, Hong Kong  
Phone: +852 3968 75555  


6.1.2 Dining outlets under Nina Hotels    

i. Café Circles 
Address: 9/F, Nina Hotel Tsuen Wan West, 8 Yeung Uk Road, Tsuen Wan, Hong Kong   
Phone: +852 2280 2868 
Opening hours: Daily 7:30-22:00  


ii. RÚ 
Address: 7/F, Nina Hotel Tsuen Wan West, 8 Yeung Uk Road, Tsuen Wan, Hong Kong   
Phone: +852 2280 2923 
Opening hours: Monday-Friday 11:30-15:00; 18:00-22:00 | Saturday, Sunday & Public holiday 10:30-15:30 & 18:00-22:30 


iii. Nina Patisserie Tsuen Wan West 
Address: G/F, Lobby, Nina Hotel Tsuen Wan West, Hong Kong   
Phone: +852 5330 5315  
Opening hours: Monday-Friday 8:00-20:00 | Saturday-Sunday & Public holiday and eve 9:00-21:00 


iv. I-O-N Wong Chuk Hang  
Address: P3/F, Nina Hotel Island South, 55 Wong Chuk Hang Road , Aberdeen, Hong Kong   
Phone: +852 3968 8833  
Opening hours: Daily 7:30-22:00 


v. Nina Patisserie Wong Chuk Hang 
Address: P3/F, Nina Hotel Island South ,55 Wong Chuk Hang Road, Aberdeen, Hong Kong   
Phone: +852 3968 8833  
Opening hours: Monday-Friday 12:00-22:30 | Saturday, Sunday & Public holiday and eve 11:30-23:30 


vi. I-O-N Kwung Tong 
Address: 2/F, Nina Hotel Kowloon East,38 Chong Yip Street, Kwun Tong, Hong Kong  
Phone: +852 3968 8222 
Opening hours: Monday-Friday 7:00-22:30 | Saturday-Sunday & Public holiday 7:00-23:30 
 

vii. Nina Patisserie Kwun Tong 
Address: 2/F, Nina Hotel Kowloon East, 38 Chong Yip Street, Kwun Tong, Hong Kong   
Phone: +852 3968 8222 
Opening hours: Monday-Friday 11:30-22:30 | Saturday-Sunday & Public holiday and eve 11:000-23:30 


viii. Ah Yung Kitchen 
Address: B1/F, Nina Hotel Causeway Bay, 18 King's Road, Hong Kong  
Phone: +852 3553 2633  
Opening hours: Daily 11:30-14:30; 17:30-22:30 
 

ix. Nina Patisserie Causeway Bay 
Address: G/F, Nina Hotel Causeway Bay ,18 King’s Road, Causeway Bay, Hong Kong  
Phone: +852 5638 5729  
Opening hours: Daily 11:00-20:00 
 

x. Nina Patisserie Mong Kok  
Address: Kiosk 15, G/F, Grand Plaza, Mong Kok ,Hong Kong  
Opening hours: Daily 11:00-20:30 
 

xi. canton pot  
Address: 1131 Canton Road, Mong Kok, Hong Kong  
Phone: +852 3968 7888 
Opening hours: Monday-Thursday 17:00-23:00|Friday 17:00-00:00|Saturday 12:00-16:00; 17:00-00:00|Sunday & Public holiday 12:00-16:00; 17:00-23:00 

 
xii. Nina Boutique (online shop)   
Website: https://ninaboutique.com/ 
Contact email : info@ninaboutique.com  


6.1.3 Central Market   
Address:93 Queen's Road Central and 80 Des Voeux Road Central, Central, Hong Kong  
Phone: +852 3618 8668  

 

6.1.4 Malls 
 
i. Fanling Town Centre  
Address: 18 Fanling Station Road, Fanling, New Territories, Hong Kong  


ii. Hilton Plaza  
Address: 3-9 Sha Tin Centre Street, Sha Tin, New Territories, Hong Kong  


iii. Lucky Plaza 
Address: 1-15 Wang Pok Street, Sha Tin, New Territories, Hong Kong  


iv. Nina Mall 1 & 2  
Address: 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong  


v. Papillons Square  
Address: 21 Tong Chun Street, Tseung Kwan O, New Territories, Hong Kong  


vi. Paris London New York Cinema Shopping Centre  
Address: 117-157 Tuen Mun Heung Sze Wui Road, 141-145 Ho Pong Street & 2A-2I Tsing Yin Street, Tuen Mun, New Territories, Hong Kong  

 
vii. Sheung Shui Town Centre  
Address: 9 Chi Cheong Road, Sheung Shui, New Territories, Hong Kong  


viii. Shun Fook Barn  
Address: 60 Sau Fu Street, Yuen Long, New Territories, Hong Kong  

ix. D·PARK

 Address: 398 Castle Peak Road, Tsuen Wan, New Territories



6.1.5 Paris London New York Milano Cinema   
Address: G/F, Paris London New York Cinema Shopping Centre, 117-157 Tuen Mun Heung Sze Wui Rd, San Hui, Hong Kong  


6.2 Points earning eligibility across different transaction types  

6.2.1 Stay at Nina Hotels   

6.2.1.1 Rate eligibility  

i. Members will earn points at the rate of HK$1 = 1 point on stays which are booked directly via the official hotel corporate websites, Corporate Sales and Reservations Teams or front office teams of the relevant hotel.  

ii. All bookings through third party platforms, including but not limited to those from online travel agents, other travel agents, or other unofficial channels, are not eligible to earn points.   


6.2.1.2 Spending eligibility  

i. Members should quote their membership QR Code, registered phone number or email address upon check-in.   

ii. Members must be registered guests of the hotels at the time the eligible room spending is incurred (not bookers, nor the person who settle the bill but not the staying guest) and must have a valid CCG Hearts membership.  

iii. Members will earn points according to their settlement amount (inclusive of 10% service charge) which is the amount after discounts and Voucher payment amount. Tips are not entitled for point earning.  

iv. The amount of Vouchers used to offset members’ hotel bills, Nina Hospitality gift certificates, bartered expenses or tips are not eligible for point-earning.  

v. Members will earn points on eligible room spending including:  

- Room charge 
- All incidental charges in the room bill, e.g., laundry, minibar, limousine airport transfer and in-room dining charges  


6.2.1.3 Maximum point earning 

Members can earn up to a maximum of 4 rooms per stay (member’s room and three other rooms) provided that the member is one of the registered guests that physically stays in one of the rooms.  

 
6.2.1.4 Point crediting schedule 

Members will receive the eligible points one day after check-out provided that the members should have a valid membership at the time of check-out and have settled your bill with no outstanding balance.  

6.2.1.5 Retrospective claims handling   

 
i. Retrospective claims can only be made within 14 days from the check-out date.  

ii. Any claims made beyond the 14-day period will not be entertained   

iii. In case of any dispute on points calculation, members must report to CCG Hearts Membership Team at crm@ccghearts.com within 14 days from check-out date. CCG Hearts has the right to make the final decision.  
 

6.2.2 Holding banquets or events at Nina Hotels 

6.2.2.1 Spending eligibility 

i. Members will earn points at the rate of HK$1 = 1 point (maximum of  500,000 points) from banquet or event spendings, which are booked directly through the official Banquet and Event Team, at the participating outlets.   

ii. Members will earn points according to their settlement amount (inclusive of 10% service charge) which is the amount after discounts and Voucher payment amount. Tips are not entitled for point earning.  

iii. Only one member is entitled to claim the points earned form one event or banquet.   


6.2.2.2 Maximum points earned from a single event or banquet 

Members can earn a maximum of 500,000 points on a single event or banquet.  


6.2.2.3 Point-crediting schedule 

i. Points earned from the deposit spending will only be credited to the member’s account after the event or banquet is completed.   

ii. Members should receive the eligible point one day after the event or banquet date, given the member has settled the bill with no outstanding balance.  


6.2.2.4 Retrospective claims handling   

i. Retrospective  claims can only be claimed within 14 days counted from the banquet or event date.  

ii. Any cases beyond this period will not be settled.  

iii. In case of any disputes on points calculation, members must report to CCG Hearts Membership Team, by email to crm@ccghearts.com, within 14 days from transaction date. CCG Hearts and Nina Hospitality reserves the right to make the final decision.  



6.2.3 Dining  at participating outlets of Nina Hotels  

6.2.3.1 Spending eligibility:  

i. Members will earn points at the rate of  HK$1 = 1 point on eligible dining spending at the participating outlets.   

ii. The related dining spending includes food and beverage expenses at all the participating outlets  

- In-room dining  
- Self-pick-up takeaway (Eligible dining spending does not cover takeaway orders that are placed via 3rd party platforms, e.g., Deliveroo)  
- e-Shopping spending  

iii. Members need to settle their bills with  their own credit cards or e-payment methods of which their names as appeared on the relevant receipts should match with their registered membership records.  

iv. Members will earn points according to their settlement amount (inclusive of 10% service charge) which is the amount after discounts and Voucher payment amount. Tips are not entitled for point earning.  


6.2.3.2 Maximum limit of point earning 

No maximum limit for point earning.  

 
6.2.3.3 Point crediting schedule   

i. Members will earn the point on deposit spending once the dining is completed.   

ii. Members should receive the eligible point one day after the dining date, given the member settled the bill with no outstanding balance.   


6.2.3.4 Retrospective claims handling 

i. Retrospective claims can only be claimed within 14 days counted from the dinging date.  

ii. Any cases beyond this period will not be settled.  

iii. In case of any disputes on points calculation, members must report to CCG Hearts Membership Team by email to crm@ccghearts.com, within 14 days from transaction date. CCG Hearts and Nina Hospitality reserves the right to make the final decision.  


6.2.4 Spending at Nina Boutique (online shop)   

6.2.4.1 Spending eligibility 

i. Members will earn points at the rate of HK$1 = 1 point on eligible spending at the participating outlets.   

ii. Any refunded goods are not eligible for point-earning. Point adjustments will be made after the refund, if necessary.     

6.2.4.2 Maximum limit of point earning  

No maximum limit for point earning.  


6.2.4.3 Point crediting schedule 

i. Members will earn the point on spending once the transaction is completed.   

ii. Members should receive the eligible point one day after pick up, given the member settled the bill with no outstanding balance.   


6.2.4.4 Retrospective claims handling                                      

i. Retrospective claims can only be claimed within 14 days counted from the eShop transaction date.  

ii. Any cases beyond this period will not be settled.  

iii. In case of any disputes on points calculation, members must report to CCG Hearts Membership Team, by email to crm@ccghearts.com, within 14 days from transaction date. CCG Hearts and Nina Hospitality reserves the right to make the final decision.  

 
6.2.5 Central Market, Malls & Cinema   

6.2.5.1 Spending eligibility 

i. Members can earn points with a single transaction with a transaction amount of HK$50 or above(Effective from 1 February 2024); at the rate of HK$1 = 1 point on eligible spending at the participating merchants.   

ii. Members will earn points at eligible spending only,except:   

a. a single transaction with a transaction amount under HK$50;   

b. a transaction paid by cash (in full or partially);   

c. a transaction not conducted with a merchant in malls, hotels or cinemas;   

d. a transaction whereby a sales voucher, sales receipt or electronic payment slip is issued but which does not state the name of the merchant, transaction date, transaction amount, invoice number or any other information required by CCG Hearts from time to time;   

e. charity donations;   

f. payment of parking fees;   

g. deposit payments for (among others) goods and services;   

h. a transaction which is cancelled, refunded or withdrawn;   

i.a transaction conducted at / with / for / through carwash and car care services, automotive products and related services, kiosks, exhibition venues, temporary exhibition booths / pop-up stores, banking services, the payment of insurance premiums, money exchange centres, the payment of membership / any other monthly fees, the purchase of any kind of memberships and/or treatment packages from (including but not limited to) gyms, the purchase or topping-up of Octopus cards, value-added or payment services(except purchase the fee of CHILDLIKE in D·PARK), mail, fax, email or phone orders, online transactions (except the online purchase of Central Market event tickets), bill payments (including but not limited to payments to utility companies, the Government, statutory organizations and educational institutions), the payment of telecommunication fees or the purchase of phone cards, the purchase of tickets (e.g. show / event / concert / exhibition tickets), trade-in transactions or product redemptions, the purchase and/or the use of (electronic or otherwise and whether or not issued by Chinachem and/or its associated companies) shopping vouchers, cash coupons, tokens, gift cards, gift certificates, membership cards, bonus point cards, discount cards, value-added cards, shoe coupons, soup coupons, drink coupons, food coupons, cake cards (including Chinese bridal cake cards) and wedding coupons / vouchers, cash rebate programs operated by any Merchants under the participated malls of CCG Hearts,the purchase of gold grains, bars and deposits at gold saving clubs;  

j. a transaction (whether between a Member and a Merchants or not) as from time to time specified by CCG Hearts at its sole and absolute discretion without prior notice at its sole and absolute discretion;   


iii. CCG Hearts may at its sole and absolute discretion vary or modify the above terms and conditions without prior notice.   

iv. CCG Hearts is entitled to cancel or deduct any member’s accumulated points which were credited to such account by mistake or error or due to ingenuine, dishonest or fraudulent conduct and/or acts or if the eligible transaction has been refunded, withdrawn or cancelled.   

v. Documentary proof  

Point registration requires original receipts as documentary proof. All documents which are listed below do not count as valid documentary proof:  

a. reprinted, handwritten receipts (Excluding handwritten receipts with company name and company chop from designated stores in D. Park), photocopied or duplicated sales receipts and electronic payment slips;   

 

Designated stores in D. Park:

·       KING KOIL

·       FARBE SOFA

·       工匠室內設計

·       CHUNG YING DESIGN & DECORATION CO.

·       ENLIGHTENING EDUCATION

·       LITTLE SCIENTIST

·       KIDS SONG ACADEMY OF DANCE AND MUSIC

·       KUMON

·     START WITH ART


b. sales receipts and electronic payment slips for deposit or partial payments;   

c. sales receipts and electronic payment slips for the purchase of gift vouchers or coupons;   

d. sales receipts for transactions settled though credit notes, deposit notes, credit vouchers or payments on account;   

e. sales receipts and electronic payment slips for transactions which are subsequently cancelled, refunded or withdrawn;   

f. sales receipts or electronic payment slips for transactions which are wholly settled by gift vouchers (for a transaction settled partially by gift vouchers, the portion of such transaction not settled by gift vouchers and which satisfy the requirements under Section 5 above will be accepted);and  

g. CCG Hearts may relax the requirements above at its sole and absolute discretion.               

 
6.2.5.2 Maximum limit of point earning  

No maximum limit for point earning.  


6.2.5.3 Point registration procedure 

i. For transactions below HK$30,000 

a. To register accumulated spending, a member must register within fourteen (14) calendar days from  the relevant transaction (inclusive of the day of the relevant transaction)   

b. Members should register the spending by using the member’s APP. Members should upload a clear picture of the entire valid payment receipt(s) as documentary proof;  

c. Members should insert the name of the Merchants, transaction date, transaction amount etc. via the uploading process;  

d. The uploaded claim of the relevant transaction will be approved within 5-7 working days. Members can check the point-earning history in the member’s App.   


ii. For transactions of HK$30,000 or above 

a. Members should register the spending at the Customer Service Centre of shopping malls personally. Members should provide the original valid payment receipt(s) as documentary proof;  

b. The claim of the registered transaction will be approved within 5-7 working days. Members can check the point-earning history in the member’s App;  


6.2.5.4 Point crediting schedule 

The corresponding points of  the approved claims will be credited into the member’s account within 5-7 working days.   

 
6.2.5.5 Retrospective claims handling 

i. Retrospective claims can only be claimed within 14 days counted from the transaction date;  

ii. Any cases beyond this period will not be settled;  

iii. In case of any disputes on points calculation, members must report to CCG Hearts Membership Team, by email to crm@ccghearts.com, within 14 days from transaction date. CCG Hearts and corresponding malls reserve the right to make the final decision. 





7. Points Redemption 

7.1 General Terms   

7.1.1 Member should have a valid and active membership when redemption;    

7.1.2 Redeemed items cannot be consumed or collected after the relevant expiry date. It will be forfeited after the expiry date and no replacement will be issued;   

7.1.3 All redemption products or Vouchers cannot be exchanged for cash, and no change will be given when settling the bill;  

7.1.4 All redemption products, vouchers are non-refundable, non-transferable, non-exchangeable and cannot be cancelled;   

7.1.5 All converted points will be deducted and cannot be recovered;  

7.1.6 Once a redemption request has been submitted, such redemption request shall be irrevocable and cannot be withdrawn or cancelled, regardless of whether the member ultimately collects / enjoys the Benefit;  

7.1.7 CCG Hearts and the redemption partners are entitled to assume without proof that, the holder of QR code is the member but both parties reserve the absolute right to request such member to provide his official identification document for verification purposes. The documents and the Personal Information requested may differ between CCG Hearts and the Participating Merchants.  

7.1.8 CCG Hearts reserves the right to change the reward list without prior notice.  


7.2 Hotel Redemptions   

7.2.1 Hotel vouchers  

i. Vouchers are as good as cash, therefore, members can use their Vouchers to offset their expenses on hotel rooms and related incidentals (e.g., minibar, telephone, airport transfer, in-room dining), restaurants & bars and banquets, according to the type of Voucher they redeem.   

ii. No minimum spending required for the use of Vouchers.   

iii. No maximum/minimum amount(s) of Voucher for bill settlement.   

iv. No black out days apply to the use of Vouchers.   

v. Each Voucher will be given defined validity period generated automatically by the system (calculated from the Voucher conversion date).   

vi. Member shall show the QR Code of available hotel vouchers quantity upon check-in or upon bill settlement;   

vii. Vouchers can be used to offset the room expenses, dining expenses and banquet expenses, at all participating restaurants and bars at participating Nina Hotels properties;  

viii. Vouchers is not eligible for redemption of hotel vouchers or specific products;   

ix. Vouchers cannot be used to pay the deposit or settle any advance payment; Yet, they can be used for settling the balance payment on the event date or departure date;  

x. Vouchers cannot be used to pay for the room package, which required advanced payment at our official website. Should member want to use Vouchers to settle the payment of such packages, kindly contact our reservation team for assistance;  

xi. Vouchers is not eligible for settling the balance of Asia Miles points plus cash redemption.  

  
7.2.2 Other hotel products   

i. For dine-in or dining product  redemption, please call for reservation at least 3-days in advance to confirm the product availability.  

ii. All dine-in redemption items cannot be exchanged to takeaway;  

iii. Upon enjoying the Dine-in Redemption items, additional tea and condiments charges and its 10% service charge apply. For any additional orders, member need to settle the item and its 10% service charge accordingly.   


7.2.3 The redeemed Nina Patisserie products should be collected at Nina Patisserie Tsuen Wan West, Nina Patisserie Causeway Bay, Nina Patisserie Wong Chuk Hang, Nina Patisserie Kwun Tong and participated Pop-up shop during operation hours. For details, please visit the webpage of Nina Patisserie:  https://ninapatisserie.com/ 
 

7.3 Mall Redemptions   

7.3.1 Mall vouchers  

i. Vouchers are as good as cash, therefore, members can use their Vouchers to offset their expenses on purchase at participating merchants.   

ii. No minimum spending required for the use of Vouchers.   

iii. No maximum/minimum amount(s) of Voucher for bill settlement.   

iv. No black out days apply to the use of Vouchers.   

v. Each Voucher will be given 12 months validity period generated automatically by the system (calculated from the Voucher conversion date).   

vi. Please show the QR Code of the available mall vouchers quantity upon check-in or upon bill settlement;   


7.3.2 Merchant redemption  

i. Please show the QR Code of redeemed products / service to corresponding participating merchants for pick-up or enjoying the service.   

ii. Each participating merchant may apply different redemption terms and conditions. Kindly refer to the item redemption terms and conditions and the generic terms mentioned in part 1.   


7.3.3. Carpark Redemption  

i. Carpark voucher can only be used at the corresponding carparks only;   

ii. Each Voucher will be given 3 months validity period generated automatically by the system (calculated from the Voucher conversion date);  

iii. The parking privileges are only valid for parking of private cars on the day of redemption;  

iv. Shall a car be parked for longer than the complimentary parking privilege entitlement, members will be charged any excess parking time on an hourly basis, based on the listed parking price;  

v. The parking redemptions may not be exchanged for cash or set off, or accumulated;  

vi. All parking redemptions must be redeemed within the operation hours:  

- Nina Mall 10:00-22:00  
- Papillons Square 8:30-22:00

- D·PARK 10:00-22:00  



vii. The redemption hours  are calculated based on the actual time the vehicle enters the relevant car park;  

viii. Parking privileges must be used on the day of redemption (All vehicles must leave before 23:59.);  

ix. The parking redemption is valid for hourly parking and private vehicles. It does not apply to the loading area;  

x. Customers who park their cars at NINA MALL 1 carpark shall make their privilege redemption at NINA MALL 1 Concierge, while customers who park their cars at NINA MALL 2 carpark shall make their parking privilege redemption at 2/F NINA MALL 2 Concierge.   

xi. Customers must redeem their parking privileges in person.  

xii. For details, please contact the concierge at:  

- Nina Mall: +852 2439 1618  
- Papillons Square: +852 3559 2254

-D·PARK: +852 2940 2822


8. Benefits  

8.1 General terms of programme Benefits  

8.1.1 Benefits Take Up Method and Procedure   

i. In order to collect / enjoy the Benefits, a member must present the Benefit QR code at the Concierge Counter or the relevant Participating Merchant’s store (where applicable) before the collection / enjoyment of such Benefits.   

ii. Under any circumstances, if a member fails to collect / enjoy the Benefit which has been successfully redeemed, the corresponding benefits will not be credited back to the member;   

iii. CCG Hearts has the sole and absolute discretion to accept or reject any Benefit usage requests.  


8.1.2. Limited Availability   

i. All Benefits are offered on a first-come, first-served basis and are subject to availability (if applicable), and the Benefit providers (includes but not limited to merchants, hotels or malls) do not guarantee any Benefits’ availability;  

ii. CCG hearts reserves the right to discontinue the provision of certain Benefits or to substitute a certain Benefit with another Benefit (whether of similar value or not) from time to time without prior notice at its sole and absolute discretion.   


8.1.3. Non-cancellation and non-exchangeable for Benefits   

i. Once a redemption request for a Benefit has been submitted, such redemption request shall be irrevocable and cannot be withdrawn or cancelled, regardless of whether the member ultimately collects / enjoys the Benefit;   

ii. No Benefits may be exchanged for cash, credit or other gifts and Benefits.   


8.1.4. Verification of Identity   

i. CCG Hearts and the merchants are entitled to assume without proof that, the holder of QR code is the member.    

Both parties reserve the absolute right to request such member to provide their official identification document and differ between CCG Hearts and the Participating Merchants;  

ii. The documents and the Personal Information requested may differ between Chinachem and the Merchants.   


8.2 Birthday Privileges   

8.2.1 Birthday cake  

8.2.1.1 Birthday cake discount  

Passionate members can enjoy 50% off (one-off, for 1 cake only) on selected birthday cake purchase.   

8.2.1.2 The birthday offer will be credited to member’s account 1 day prior to  the member’s registered birthday month. It will be in a form of a Voucher and will be reflected in member’s account accordingly. If member register on member birthday month, member will receive the corresponding voucher 1 day after the registration completed. The validity of Voucher is 30 days after creation date.   

8.2.1.3 Member should reserve the cake at least 3 days in advance from the pick-up date. Member should show the relevant QR Code for enjoying the discount, place the order, and pay fully for the birthday cake upon order and arrange pick up at the relevant pick-up location  

8.2.1.4 Pick-up location includes:  

i. Nina Patisserie Tsuen Wan West 
ii. Nina Patisserie Causeway Bay 
iii. Nina Patisserie Wong Chuk Hang 
iv. Nina Patisserie Kwun Tong  
v. Nina Patisserie Mong Kok 

8.2.1.5 The birthday cake discount applies to the purchase of 1 cake only;   

8.2.1.6 The birthday cake discount cannot be used in conjunction with another promotional offer.   

8.2.1.7 The birthday cake discount cannot be used together with dining Vouchers.   

8.2.1.8 The 50% off birthday cake Voucher applies to selected types of cake only, includes:   

i. Mango Napoleon (12cm)  
ii. Mixed Berries Napoleon (12cm)   
iii. Strawberry Napoleon (12cm)  
iv. Earl Grey Mango Pear Sponge Cake (14cm)   
v. Double Chocolate Cake (14cm)   

8.2.1.9 Members should pick up the cake upon the confirmed date and venue. The cake will not be held overnight, and the offer will be forfeited accordingly;    

8.2.1.10 Under any circumstances, if the member fails to enjoy the birthday cake discount (e.g., late visit), the benefits may not be exchanged for cash, credit or other gifts and other benefits;  
 

8.2.2 Complimentary birthday cake   

8.2.2.1 Changemaker members can enjoy 1 complimentary selected birthday cake once during their birthday month;  

8.2.2.2 The complimentary birthday offer will be credited to member’s account 1 day in prior to member’s registered birthday month. It will be in a form of a Voucher and will be reflected in the member’s account accordingly. If member register on member birthday month, member will receive the corresponding voucher 1 day after the registration completed. The validity of Voucher is 30 days after creation date.  
 
8.2.2.3 Member should reserve the cake at least 3 days in advance to the pick-up date. Member should show the QR Code for enjoying the offer, place the order and arrange pick up location by the time accordingly;   

8.2.2.4 Pick-up location includes:   

i. Nina Patisserie Tsuen Wan West 
ii. Nina Patisserie Causeway Bay 
iii. Nina Patisserie Wong Chuk Hang 
iv. Nina Patisserie Kwun Tong  
v. Nina Patisserie Mong Kok 
 
8.2.2.5 The complimentary birthday cake offer applies to purchase of 1 cake only;   

8.2.2.6 The complimentary birthday cake offer cannot be used in conjunction with another promotional offer;   

8.2.2.7 The complimentary birthday cake offer applies to selected types of cake only, includes:   

  i. Mango Napoleon (12cm)  
ii. Mixed Berries Napoleon (12cm)   
iii. Strawberry Napoleon (12cm)  
iv. Earl Grey Mango Pear Sponge Cake (14cm)   
v. Double Chocolate Cake (14cm)   

8.2.2.8 Members should pick up the cake upon confirmed date and venue. The cake will not be held overnight and the offer will be forfeited accordingly;   

8.2.2.9 Under any circumstances, if the member fails to enjoy the complimentary birthday cake offer (e.g., late visit), the benefits may not be exchanged for cash, credit or other gifts and other Benefits.   


8.2.3 Wine for dine-in in birthday month   

i. The offer applies to any dining during a member’s registered birthday month;  

ii. The offer applies to selected dining outlets only, includes: Café Circles, I-O-N Wong Chuk Hang, I-O-N Kwun Tong and canton pot   

iii. Members should show their membership QR Code and any identity supports, (e.g., ID Card) which includes of their month of birth, to enjoy this benefit.   

iv. Passionate members will be entitled for up to 2 glasses of selected wine;   

v. Changemaker members will be entitled for a bottle of selected wine;  

vi. Under any circumstances, the member fails to enjoy the complimentary birthday cake offer[?] (e.g., late visit), the benefits may not be exchanged for cash, credit or other gifts and other benefits.   


8.2.4 Birthday bonus points   

i. The offer applies to all transactions during a member’s birthday month  

ii. For Supporter and Engaged members, 100% additional points will be entitled to first successfully credited transactions across the birthday month.   

iii. For Passionate and Changemaker members, 200% additional points will be entitled to first successfully credited transactions across their birthday month.   

iv. The birthday bonus points are derived on the first successfully approved transaction within the birthday month only. If member spending / transaction date is within the birthday month, but the crediting date (reserve of 5 days upon submission) is not falling into the birthday month, we cannot provide birthday bonus for member in this case. Members should take note of the above and to reserve time buffer for point approval.   

v. Bonus points shall have no cash value and cannot be exchanged for cash. Bonus points cannot be sold, bought, transferred or moved to other accounts.   

vi. Under any circumstances, if the member fails to enjoy the bonus points (e.g., due to regular approval timeline), the benefits cannot be exchanged for cash, credit or other gifts and other Benefits.   
 

8.2.5 Cinema Privileges   

8.2.5.1 Movie ticket(s)  

i. For Passionate members, 1 movie ticket is entitled across the membership year;  

ii. For Changemaker members, 2 movie tickets are entitled across the membership year;  

iii. The movie tickets can only be redeemed at Paris London New York Milano Cinema only. Address: G/F, Hong Lai Garden, Ho Pong Street, TMTL 280, Tuen Mun, N.T. 
 
iv. Members should show valid  QR Code for redeeming their complimentary tickets;  

v. The complimentary tickets cannot be exchanged for cash. They cannot be sold, transferred other membership accounts.  

vi. If the member fails to use the complimentary tickets for whatever reason, the complimentary tickets cannot be exchanged for cash, credit or other gifts and other benefits.   

8.2.5.2 Popcorn   

i. For Engaged, Passionate and Changemaker members, 1 regular size popcorn is entitled across the membership year;  

ii. The regular size popcorn can only be redeemed at Paris London New York Milano Cinema. Address: Hong Lai Garden, Ho Pong Street, TMTL 280, Tuen Mun, N.T.;  

iii. Member should show valid QR Code for enjoying the complimentary regular size pop-corn;  

iv. The complimentary regular size pop-corn cannot be exchanged for cash. They cannot be sold, bought, transferred or moved to other accounts.  

v. If for whatsoever reason, the member fails to enjoy the benefits, the benefits may not be exchanged for cash, credit or other gifts and other benefits.   


8.2.6 The Hive Central x CCG Commons Privileges  

i. For Engaged, Passionate and Changemaker members, discount is entitled 

ii. For Changemaker members, 1 day pass (9:00-18:00) is entitled across the membership year;  


8.2.7 Dining Privileges  

8.2.7.1 Dining discount   
 
i. Member should present the membership card for enjoying the dining discount;  

ii. The year-round discount applies to the total bill of any one transaction and is valid throughout the day for any meal periods and a la carte menu unless it is specified. Discounts do not apply to non-menu items, Seafood, Chef menu, set menu, bottled wine, products, and vouchers purchase.   

iii. The year-round discount does not apply to banquet or event.   

iv. Final payment is subject to 10% service charge of original prices unless it is otherwise specified.   

v. Members are free to enjoy member year-round discount or whichever discount rates (e.g., credit card discount offers), which are available at the time of patronage to suit their needs. The selected discount cannot be used in conjunction with any other promotional offers, and it must comply with the relevant terms & conditions.   

vi. The restaurant / CCG Hearts reserves the right to change the terms and conditions of the year-round dining discount at any time without prior notice;  

vii. Year-round Discount Blackout date (Blackout Dates will be updated by December of every year):   

a. Ah Yung Kitchen 

Blackout dates: January 1,Feburary 9-12 ,May 11-12,June 15-16,September 16-18,December 20- 21

b. RÚ 

Blackout dates: January 1,Feburary 9-12 ,May 11-12,June 15-16,September 16-18,December 20- 21

c. canton Pot  

Blackout date: January 1,Feburary 9-12 ,May 11-12,June 15-16,September 16-18,December 20- 21 

d. Café Circles & Nina Patisserie (Dine-in/ Take Away)  

Blackout date: January 1,Feburary 10-12 ,14 ,March 29- April 1,May 12,June 16,September 17,December 21 ,24-25, 31

e. I-O-N Wong Chung Hang & I-O-N Kwun Tong

Blackout date: January 1,Feburary 10-12 ,14 ,March 29- April 1,May 12,June 16,September 17,December 21 ,24-25, 31

f. Nina Patisserie (Product Purchase)   
No black-out dates   


8.2.7.2 Free corkage   

i. Eligible members should present the membership card for enjoying the free corkage;  

ii. Engaged members are entitled for “Buy 1 full priced bottle of wine, free 1 bottle of corkage”.   

iii. Passionate and Changemaker members are entitled for unlimited free corkage  

iv. To enjoy the free corkage, member must have eligible dine-in transactions at selected participated dining outlets, including: Café Circles ,I-O-N Wong Chuk Hang, I-O-N Kwun Tong, canton pot,  RÚ and Ah Yung Kitchen  

v. This offer cannot be exchanged for cash. It cannot be sold, transferred to other membership accounts.  

vi. Under any circumstances, if the member fails to enjoy the offer, the benefits may not be exchanged for cash, credit or other gifts and other benefits.   


8.2.8 Hotel Privileges  

8.2.8.1 Member exclusive room rate  

i. Member Room Rates require advance bookings via hotel or hotel website directly;   

ii. Member Room Rates and privileges are subject to availability;   

iii. Member Room Rates apply to selected packages only;  

iv. Member Room Rates may vary across membership tier(s);  

v. Member Room Rates shown on the hotel online booking page of the hotel website is the discounted price;  

vi. Members are required to login membership upon booking, and provide valid membership identification documents upon check-in, to enjoy the rate;  

vii. CCG Hearts reserves the right to apply the on-day Best Available Rate (BAR).  


8.2.8.2 Nina Hospitality Priority lane service  

i. Priority lane service is available at selected hotels only, including Nina Hotel Tsuen Wan West, Nina Hotel Kowloon East, Nina Hotel Causeway Bay, Nina Hotel Wong Chuk Hang and Lodgewood Mongkok;  

ii. Priority lane service is subject to on-day availability   


8.2.8.3 Early check-in arrangement (subjected to on-day availability)  

i. Early check-in available at selected hotels only, including Nina Hotel Tsuen Wan West, Nina Hotel Kowloon East, Nina Hotel Causeway Bay, Nina Hotel Wong Chuk Hang and Lodgewood Mongkok;  

ii. Early check-in arrangement from 10:00am (subjected to on-day availability);  

iii. Early check-in is subject to on-day availability and cannot be guaranteed upon reservation.  

iv. Under any circumstances, if the member fails to enjoy the early check-in, the benefits may not be exchanged for cash, credit or other gifts and other Benefits.   


8.2.8.4 Late check-out arrangements (subjected to on-day availability)  

i. Late check-out available at selected hotels only, including Nina Hotel Tsuen Wan West, Nina Hotel Kowloon East, Nina Hotel Causeway Bay, Nina Hotel Wong Chuk Hang and Lodgewood Mongkok;  

ii. Late check-out arrangement to 4:00pm;  

iii. Late check-out is subject to on-day availability and cannot be guaranteed upon reservation.  

iv. Under any circumstances, if the member fails to enjoy the late check-out, the benefits may not be exchanged for cash, credit or other gifts and other Benefits.   


8.2.8.5 Room upgrades   

i. Room upgrade arrangement subject to on-day availability (The day(s) of stay);  

ii. Room upgrades are based on room to room, suite to suite basis;  

iii. Room upgrade is not guaranteed upon room reservation;  

iv. Room upgrade applies to eligible bookings with hotel directly only (i.e., booking through hotel official website or via reservation hotline);  

v. Room upgrade does not apply to all 3rd parties bookings.  

vi. Under any circumstances, if the member fails to enjoy the room upgrade, the benefits may not be exchanged for cash, credit or other gifts and other benefits.   


8.2.9 Parking Privileges   

8.2.9.1 Extra 1-hour additional parking (spending required).   

i. To enjoy this offer, member should fulfill regular spending requirement of carpark privilege;  

ii. Customers shall present the original same-day machine-printed receipt(s) (maximum 2 same-day receipts) corresponding original electronic payment (Credit cards, EPS, Octopus, Alipay, WeChat Pay, Tap & Go, UnionPay Quick Pass, Google Pay, Apple Pay & Samsung Pay) of participating shops in NINA MALL 1 & 2 or Papillons and credit card or Octopus card used when entering a carpark to enjoy the parking privilege;   

iii. Member shall present his or her valid e-membership card for inspection at the time of the free parking privilege registration;  

iv. Terms of Nina Mall  

a. Spending requirements and entitled free parking hours (Monday-Friday)  

Regular customer: Spend HK$100 or above for 1 hour; spend HK$200 for above for 2 hours 

CCG Hearts member: Spend HK$100 or above for 2 hours; spend HK$200 for above for 3 hours 

b. Spending requirements and entitled free parking hours (Saturday, Sunday and Public Holidays)  

Regular customser: Spend HK$200 or above for 1 hour; spend HK$400 or above for 2 hours 

CCG Hearts member: Spend HK$200 or above for 2 hours; spend HK$400 or above for 3 hours 

v. Terms of Papillons  

a. Spending requirements and entitled free parking hours (Monday-Friday)  

Regular customser: Spend HK$150 or above for 1 hour; spend HK$300 or above for 2 hours; spend HK$450 or above for 3 hours 

CCG Hearts member: Spend HK$150 or above for 2 hours; spend HK$300 or above for 3 hours; spend HK$450 or above for 4 hours 

  b. Spending requirements and entitled free parking hours (Saturday, Sunday and Public Holidays)  

  Regular customser: Spend HK$200 or above for 1 hour; spend HK$400 or above for 2 hours; spend HK$600 or above for 3 hours 

  CCG Hearts member: Spend HK$200 or above for 2 hours; spend HK$400 or above for 3 hours; spend HK$600 or above for 4 hours 

vi .Terms of D Park

 a. Spending requirements and entitled free parking hours (Monday-Friday) 

Regular customer: Spend HK$100 or above for 1 hour; spend HK$200 for above for 2 hours

CCG Hearts member: Spend HK$100 or above for 1 hours; spend HK$200 for above for 2 hours; spend HK$300 for above for 3 hours;  spend HK$400 for above for 4 hours; spend HK$500 for above for 5 hours;

b. Spending requirements and entitled free parking hours (Saturday, Sunday and Public Holidays) 

Regular customser: Spend HK$200 or above for 1 hour; spend HK$400 or above for 2 hours

CCG Hearts member: Spend HK$200 or above for 1 hours; spend HK$300 or above for 2 hours; spend HK$400 for above for 3 hours;  

1. Only original machine-printed sales receipts issued by retail shops and restaurants in NINA MALL 1 & 2 , Papillons or D·PARK are eligible for the parking privilege redemption. The following sales receipts are not eligible for the parking privilege: cross-border buses; property agencies; parking fee, carwash and car care services or the purchase of parking cards; kiosks, exhibition venues and temporary exhibition booths/ Pop Up Stores (this merchant list may change from time to time without prior notice. For details, please contact NINA MALL or Papillons or D·PARK concierge); tenants in office tower, banking services; insurance premiums; money exchange shops or any other monthly fees; the purchase or topping-up of an Octopus & Alipay, or value-added or cash withdrawal or payment services; mail, fax, email or phone orders, or online shopping; telecommunication fees or the purchase of calling cards; trade-in transactions or product redemptions; the use of cash coupons, gift cards, or gift certificates, including Gift Certificates and e-Gift Certificates; bonus point cards, discount cards or value-added or using tenants' membership cards, using food coupons including, but not limited to bakery, mooncake, rice dumping, and Chinese preserved sausage vouchers, charity donations, deposits for gold saving club, payment settled by cash; payments with a handwritten, reprinted or photocopied receipt or payment slip; cancelled or refunded transactions and transactions that are found fraudulent will be counted as ineligible transactions.  

2. The sales receipts and corresponding electronic payment slips used to redeem the parking privileges be used to redeem other promotions or offers.   

3. The parking privileges cannot be exchanged for cash or set off, or accumulated, and may not be used in conjunction with other car park promotion offers.  

4. The parking privileges are only valid for parking of private cars at NINA MALL 1 & 2 or Papillons or D·PARKon the day of redemption.   

5. The parking privileges are calculated based on the actual time the vehicle enters the relevant car park.  

6. Parking privileges must be used on the day of redemption (All vehicles must leave before 23:59 of the same day.).   

7. Each private vehicle entry is eligible for free parking privileges only once per day, and may enjoy up to a maximum of 3 hours of free parking (except D·PARK)

8. The offer is valid for hourly parking and private vehicles. It does not apply to the loading and unloading area.   

9. Please redeem the free parking privilege privileges at the designated NINA MALL or Papillons or D·PARKConcierge prior to picking up the member’s car. Each redemption can only be valid for a registered Octopus card. The parking offers are not valid after vehicles drawing out.   

10. Customers who park their cars at NINA MALL 1 carpark are requested to make their privilege redemption at the NINA MALL 1 Concierge, while customers who park their cars at NINA MALL 2 carpark should make their parking privilege redemption at the 2/F NINA MALL 2 Concierge.   

11. Each parking privilege can only be redeemed and used once on the day of redemption. If the customers who have redeemed the 1st hour parking offer are not  entitled to the compensative parking offers on the same day of redemption.   

12. Should a car be parked for longer than the complimentary parking privilege entitlement, members will be charged any excess parking time on an hourly basis.   

13. Customers must redeem their parking privileges in person.   

14. All staffs of tenants of NINA MALL 1, NINA MALL 2 or Papillons or D·PARK, and their immediate family members are NOT allowed to participate in the captioned parking privilege.  

15. Refunds or returns of purchased items are not allowed for machine-printed receipts and electronic payment sales slips that have already been redeemed for parking privileges.   

16. The mall staff may require customers to present proof of identity or other items of personal information including but not limited to name, bank/credit card numbers, Octopus card numbers or related e-payment mobile app, for the purpose of processing the free parking privilege and verifying the customer's eligibility or the validity or authenticity of the spending receipts and/or for photocopy as internal administration and auditing purposes. If the customer refuses to present the relevant information, NINA MALL or Papillons will not be obliged to process the parking privileges.   

17. The House Rules, Terms and Conditions of Use & Rules and Regulations of the relevant carpark shall apply to all parking at the relevant carparks.   

18. Terms and conditions apply. CCG Hearts and the corresponding malls reserves the right to amend the terms and conditions without prior notice. In case of any dispute, the corresponding malls reserves the right of final decision and interpretation.   


8.2.9.2 Complimentary parking vouchers   

i. Passionate members are entitled 4 two hours complimentary parking coupons (Total: 8 hours) per membership year;  

ii. Changemaker members are entitled 12 two hours complimentary parking coupons (Total: 24 hours) per membership year;  

iii. Member should present the valid QR Code and parking coupons of the particular offers, for redeeming the free parking hours;  

iv. The free parking coupons can be used at NINA MALL 1, NINA MALL 2 or Papillons only. It is not available at the carparks of other participated malls;  

v. The parking privileges cannot be exchanged for cash or set off, or accumulated, and cannot be used in conjunction with other car park promotion offers;  

vi. The parking privileges are only valid for parking of private cars at NINA MALL 1, NINA MALL 2 or Papillons on the day of redemption;  

vii. The parking privileges are calculated based on the actual time the vehicle enters the relevant car park; Parking privileges must be used on the day of redemption (All vehicles must leave before 23:59.);  

viii. Each private vehicle entry is eligible for free parking privileges only once, and may enjoy up to a 2 consecutive free vouchers usage (total 4 hours);   

ix. Should a car be parked for longer than the complimentary parking privilege entitlement, shoppers will be charged any excess parking time on an hourly basis.   

x. Members must redeem their parking privileges in person.   

xi. The House Rules, the Terms and Conditions of Use & Rules and Regulations of the relevant carpark shall apply to all parking at the relevant carparks.   

xii. Terms and conditions apply. CCG Hearts and corresponding malls reserves the right to amend and/or terminate the terms and conditions without prior notice. In case of any dispute, corresponding malls reserves the right of final decision and interpretation. 




9. Point Validity   

9.1 Point validity   

9.1.1 There are 2 point expiry dates across a calendar year: 30th of June and the 31st of December;  

9.1.2 All points will be expired at the next closest expiry cut-off date with a validity period ranging from 12 to 18 months (as the case may be);  

9.1.3 Points earned from 1 January to 30 June will all expire on 30 June of the following year;  

9.1.4 Points earned from 1 July to 31 December will all expire on 31 December of the following year;  

9.1.5 Under special circumstances of point refunded to members, the corresponding points will be expired on the original expiry date;  


9.2 Point conversion   

9.2.1 Member may use unexpired points to redeem rewards. Conversion of rewards is subject to sufficient points and stock availability, which will be based on a first come, first served basis.  

9.2.2 To start the point conversion, a member must download the CCG Hearts App, follow the instructions, and make the conversion in the App. The conversion procedures, terms and conditions of every reward may vary depending on the participating merchants. Please follow the instructions of the relevant reward page accordingly.  


9.3 Point deduction  

9.3.1 CCG Hearts has the right in its sole and absolute discretion to withold or revoke any member’s points earned from transactions which CCG Hearts considers do not comply with any of these terms and conditions, were earned fraudulently, or were registered as a result of mistake or error.