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Light UP!
Used Bulbs Collection

14.10.2019 – 25.2.2020

IT Support (Ref:)

MIS Department Posting Date: 01 Jan 2020

Responsibilities:
 
  1. Provide Tier-1 helpdesk support service to end user
  2. Follow and champion ITIL Service Management to manage, update and close incidents and helpdesk tickets
  3. Develop and regularly report on the progress against agreed SLAs and IT KPIs and to recommend improvement initiatives
  4. Improve service delivery and customer satisfaction
Requirements:
 
  1. Diploma or Degree in IT, Computer Science or equivalent
  2. Minimum 3 years relevant experience in IT helpdesk support
  3. Knowledge of endpoint hardware and software applications, including Windows OS and Mac OS, Office365, SAP, ServiceNow, Salesforce, MS Dynamics CRM, Hyperion, Windows AD, Cloud platforms and PC applications, etc., will be highly desirable
  4. Good communication skills - Cantonese and English
  5. “Can-do” attitude
  6. Customer service skills
  7. Ability to prioritise
  8. Good reporting skills
  9. ITIL experience preferable

​Applicants who fail to hear from the Chinachem Group within 8 weeks from the date of submitting applications should consider their applications unsuccessful. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 2 years from its completion and thereafter destroyed. All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only and in accordance with the Code of Practice on Human Resource Management.
 

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