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Light UP!
Used Bulbs Collection

14.10.2019 – 25.2.2020

Customer Relationship Officer (Ref:)

Customer Relationships Department Posting Date: 06 Aug 2020

Responsibilities
  • Maintain the brand name of the company during handover and beyond.
  • Engage in all projects and work within the guidance of handover standard procedures.
  • Perform pre-handover defects checking and handover of all newly built units and beyond.
  • Assist in building a superior brand standard in all upcoming projects.
  • Monitor all defect rectification works are conducted in a timely manner.
  • Handle defect enquiries and complaints from owners and residents.
  • Follow up with owners and residents' enquiries and complaints.
  • Ensure all defect rectification works are conducted in a timely manner.
  • Ensure the company's interest is protected at all times.
  • Work with the various team in planning and implementing the handover of the group's new
  • Report to the management of all irregularities within the responsible area.
Requirements
  • Degree/Diploma in Hotel Management, Hospitality or equivalent disciplines.
  • Minimum 2 years of relevant experience in property handover or customer service.
  • Experience in handover of upscale residential properties is a definite advantage.
  • Excellent time management skills.
  • Able to work independently and under pressure.
  • Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner.
Applicants who fail to hear from the Chinachem Group within 8 weeks from the date of submitting applications should consider their applications unsuccessful. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 2 years from its completion and thereafter destroyed. All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only and in accordance with the Code of Practice on Human Resource Management.
 

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