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Light UP!
Used Bulbs Collection

14.10.2019 – 25.2.2020

Assistant Customer Relationship Manager (Ref:)

Customer Relationships Department Posting Date: 20 Oct 2020

Responsibilities
  • Represent the Developer as an initial contact with an aim to mitigate complaint in a timely manner.
  • Supervise and motivate staff to perform their best. 
  • Coach and support new and existing staff at all level by providing training on delivering excellent customer service to all customers.
  • Ensure the developer’s interest is protected at all times.
  • Assist in building a superior brand standard in all upcoming projects.
  • Contribute new ideas for the betterment of customer experience in the group’s properties.
  • Plan and prepare budget for upcoming projects.  Consolidate data to generate reports for reflecting the sites’ operation.
  • Work with the various team in planning and implementing the handover of the group’s new developments.
  • Develop the CR team in terms of talents and knowledge.
  • Assist on any ad-hoc tasks as required by the department.
Requirements
  • Degree in Hospitality Management or equivalent disciplines.
  • Minimum 10 years or above experience in hospitality or customer service field, with at least 5 years at managerial level or above.
  • Excellent organizational and time management skills, be able to work independently and under pressure.
  • A team leader and committed to professional values and integrity.
  • Abilities to interact with staff and customers in a flexible, proactive and efficient manner.
  • Fluent in spoken and written Chinese, English and Putonghua.

Applicants who fail to hear from the Chinachem Group within 8 weeks from the date of submitting applications should consider their applications unsuccessful. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 2 years from its completion and thereafter destroyed. All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only and in accordance with the Code of Practice on Human Resource Management.
 

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