Question 1

What is CCG Hearts?

Accepted Answer

CCG Hearts is Chinachem Group’s official membership rewards programme. Members can earn points through eligible spending at participating properties and by joining community Quests, then redeem rewards through the CCG Hearts App.

Question 2

Why is CCG Hearts different from other loyalty programmes in Hong Kong?

Accepted Answer

Beyond everyday spending rewards, CCG Hearts connects points earning with meaningful community participation through “Quests” volunteer activities, so members can turn acts of kindness into rewards.

Question 3

How do I earn CCG Hearts points?

Accepted Answer

You can earn points through eligible spending at participating Chinachem Group malls, hotels, cinemas and Central Market, and you can also gain points by joining “Quests” volunteer activities, subject to verification and prevailing programme rules.

Question 4

Which shopping malls are included in the Chinachem Group membership rewards programme, CCG Hearts?

Accepted Answer

The CCG Hearts membership rewards programme is available across nine shopping malls under Chinachem Group. These include NINA MALL 1 & 2 and D·PARK in Tsuen Wan, The Papillons in Tseung Kwan O, Lucky Plaza and Hilton Plaza in Sha Tin, Shun Fook Barn in Yuen Long, Sheung Shui Town Centre, Fanling Town Centre as well as the Paris London New York Cinema Shopping Centre in Tuen Mun. In addition, CCG Hearts is also applicable at Central Market, which is jointly operated and managed by Chinachem Group and the Urban Renewal Authority.

Question 5

Which hotels and serviced residences are included in the Chinachem Group membership rewards programme, CCG Hearts?

Accepted Answer

The CCG Hearts membership rewards programme is available at six hotels and serviced residences under Chinachem Group. These include Nina Hotel Tsuen Wan West, Nina Hotel Island South, Nina Hotel Causeway Bay, Nina Hotel Kowloon East, as well as Lodgewood by Nina in Mong Kok and Lodgewood by Nina in Wan Chai.

Question 6

How can I redeem free parking coupons for NINA MALL 1 & 2, D·PARK, and The Papillons?

Accepted Answer

Download the CCG Hearts mobile app and become a member. By earning points through spending or participating in “Quests” volunteer activities, you can redeem free parking coupons for NINA MALL 1 & 2, D·PARK, and The Papillons. Members must first redeem the coupon in the CCG Hearts app and then collect it at the designated locations:

Concierge on Level 1 at NINA MALL 1 (10:00 – 22:00)
Concierge on Level 2 at NINA MALL 2 (10:00 – 22:00)
Concierge on B1 at The Papillons (08:30 – 22:00)
Member Service Counter on Level 2 at D·PARK (10:00 – 22:00).

Question 7

How can I check the real-time availability of parking spaces at NINA MALL?

Accepted Answer

Simply download the CCG Hearts mobile app and become a member. By tapping the “Parking” button on the homepage, you can view the real-time availability of parking spaces at NINA MALL.

Question 8

Where can I receive the latest rewards and event details from CCG Hearts?

Accepted Answer

Download the CCG Hearts mobile app and become a member to access the latest promotions and event information across Chinachem Group’s shopping malls and hotels. You can also stay connected by following CCG Hearts on Facebook and Instagram for real-time updates on upcoming activities.

Question 9

Which membership rewards programme does D·PARK in Tsuen Wan use?

Accepted Answer

In 2024, Chinachem Group completed the acquisition of D·PARK in Tsuen Wan. The Chinachem Group membership rewards programme, CCG Hearts, has officially replaced the mall’s previous loyalty programme. As such, CCG Hearts is now the only one membership rewards programme for D·PARK.

After downloading the CCG Hearts mobile app and becoming a member, customers can earn points through spending at D·PARK or other participating Chinachem Group malls, hotels, and cinema. Members can also gain additional points by joining “Quests” volunteer activities, and redeem over 100 exclusive offers and benefits.

Question 10

Which membership rewards programme does Central Market use?

Accepted Answer

Central Market is operated and managed by Chinachem Group and the Urban Renewal Authority. Central Market adopts Chinachem Group’s membership rewards programme, CCG Hearts.

After downloading the CCG Hearts mobile app, customers can earn points through spending at Central Market or other participating Chinachem Group malls, hotels, and cinema. Members can also gain additional points by joining “Quests” volunteer activities and redeem over 100 exclusive offers and benefits.

Question 11

How can I register for “Quests” volunteer activities through CCG Hearts?

Accepted Answer

The Chinachem Group membership rewards programme, CCG Hearts, offers an online registration feature for “Quests” volunteer activities. In collaboration with over 40 charitable organisations and NGOs, we provide a diverse range of volunteer opportunities, covering areas such as elderly care visits, youth development, arts, and environmental initiatives.

Simply download the CCG Hearts mobile app and become a member to explore detailed information for each activity, including the organising institution, date, time, and location. In addition to earning points through spending at Chinachem Group’s malls, hotels, and cinemas, members can also gain points by participating in “Quests” volunteer activities—turning acts of kindness into rewards that can be redeemed for over 100 exclusive offers and privileges.

Question 12

What is the points earning mechanism of CCG Hearts?

Accepted Answer

For every receipt with spending of HK$50 at Chinachem Group malls, Nina hotels, cinemas and Central Market, earn 1 point for every dollar spent.

Earn points Get rewards

CCG Hearts

Points made easy

CCG Hearts x AlipayHK

A world of benefits

Birthday offers

Shopping

Food and beverage

Experiences

Rewards for good

Let’s begin with a Quest

Quests for good

Our partners

Join now